Brands

Frequently Asked Questions:

 

What shipping options do you have?

We offer FREE Ground shipping within the continental 48 states (excludes AK, HI and PR). A UPS 2^nd Day Air option is available to most destinations within the continental U.S. for just $8.00. Orders shipped to AK, HI and PR are sent via UPS 2^nd Day Air for $24.00.

 

How soon will you ship my order?

We ship most orders on the same business day if the order is placed before 2:00 pm Pacific time. Multiple quantity orders or orders that require address verification (such as alternate shipping addresses) may be delayed. If your order will have a delay of more than two business days, we will attempt to contact you.

 

Do you ship to international locations?

Unfortunately at this time, we can only ship within the United States and its Territories.

 

Do you ship to Guam or other U.S. Territories?

Yes, we ship orders to most valid U.S. territories such as Guam and the Virgin Islands. These orders are shipped via USPS Priority Mail. There is a $17.00 air freight and handling fee for this service. Please allow from 7 - 10 days for delivery.

 

Do you ship to APO or other foreign military addresses?

Unfortunately, at this time we are unable to accommodate orders shipped to APO or other foreign military addresses. We hope to expand our services in the near future to reach these destinations.

 

Can I insure my order?

Insurance coverage is already included on all orders so there is no need to worry about lost or damaged shipments. Your watch is safe with us!

  

Are your watches authentic?

All watches sold by us are 100% guaranteed to be genuine and authentic. We never sell watches that are used or previously owned, cheap imitations or fake replicas. All watches come in their original boxes with corresponding paperwork, factory serial numbers and warranty cards.

 

Do all your watches come with a warranty?

As an authorized dealer, we offer watches with the manufacturer's warranty already in place which covers the watch movement. However, the warranty does not cover normal wear and tear, scratches, damage, neglect or misuse of the product. It also does not cover water damage nor problems arising from water entering the case of the watch. Please refer to the manufacturer's guidelines regarding the water resistance of your watch and correct operating procedures (see warranty card provided with watch for complete warranty details). All shipping costs are the responsibility of the customer. Please contact the manufacturer prior to shipping your watch for warranty service.

 

What forms of payment do you accept?

We gladly accept Visa, Mastercard, Discover, American Express and Paypal.

 

The watch that I want is out of stock or not listed on your website. Can you special order it for me?

Unfortunately, we are unable to special order any watches that are out of stock or not listed on our website. We apologize for this inconvenience. However, we do invite you to periodically check back at our website as sometimes stock is subject to change and we may carry your preferred watch at a later time.

 

I want to have my watch resized. Can you do that for me?

We recommend that you take your watch to an authorized jewelry dealer that provides this service. This ensures that you quickly get your watch fixed by an expert at minimal cost to you.

 

My watch battery needs replacing. Can you do that for me?

Because your warranty is through the manufacturer, please contact the manufacturer and follow their guidelines for battery replacement. Alternatively, you may take your watch to an authorized jewelry dealer that provides this service.

 

I would like to return or exchange my watch, what do I need to do?

All returns MUST have a return merchandise authorization (RMA) before being returned to us. To request your RMA, please email us with details of your order and we’ll issue your RMA to you. Requests for RMA must be made within 15 days of order delivery, and the merchandise must be returned no later than 6 days after an RMA has been issued. Please follow this link for our complete return policy.

 

How do I track my order after it is placed?

If you provided a valid email address upon placing your order, you will be emailed a link where you can check your order status and get your tracking number. Your tracking number will also be emailed to you once your order is shipped.