Brands

Watch Return Policy

 

• All watches are shipped with a return seal. If this seal is removed, damaged, or  manipulated, return is void. This seal MUST be present and unaltered for all returns.

 

• If you suspect that your watch may somehow be defective, please notify us immediately! Attempting to repair the watch yourself or having it serviced elsewhere will void the return.

 

• All returns MUST have a return merchandise authorization (RMA) before being returned to us. To request your RMA, please email us with details of your order and we’ll issue your RMA to you. Requests for RMA must be made within 15 days of order delivery, and the merchandise must be returned no later than 6 days after an RMA has been issued.

 

• Watches must NOT be worn, used, resized or altered in any way. Watches showing any signs of wear cannot be returned.

 

• All returns are subject to a 5% non-refundable restocking fee.

 

• Watches with proven factory defects may be replaced with the same model if reported to us within 3 days of delivery. This does not include items damaged due to abuse, misuse, neglect following correct operating instructions or water/condensation damage.

 

• Picture or description discrepancies on our website are not considered defects.

 

• Out of the box visual defects MUST be reported within 48 hours of delivery.

 

• All returns must include non-damaged packaging (preferably unopened) and be in resalable condition and contain all original contents (parts, instruction manuals, etc.) 

 

• Once your order has shipped (tracking number has posted to your order), we are unable to cancel your order and the terms of this return policy are in full effect.

 

• Shipments that are refused or returned to us as undeliverable will be processed as refunds according to this return policy.

 

• Charges for additional links are non-refundable.

 

• Watches that have been resized are not returnable.

 

• All shipping surcharges and fees are non-refundable.

 

• Shipping charges for all returns are solely the responsibility of the customer.